chatlyn
About chatlyn
chatlyn is an innovative Austrian AI startup designed specifically for the tourism and hospitality industry. Our platform helps hotels, travel agencies, vacation rentals, event agencies, restaurants, and other businesses in the sector to automate and optimize their customer communication. With chatlyn, you can manage all your communication channels—WhatsApp, Instagram, Facebook Messenger, Telegram, email, SMS, and web chat—centrally, ensuring streamlined interactions and enhanced customer experiences.
Key Features:
• Omnichannel Inbox: Manage all customer interactions from one place, providing fast, consistent, and efficient service across multiple channels.
• WhatsApp Newsletters: Easily send personalized and targeted WhatsApp messages to engage customers with a 98% open rate, driving higher engagement and conversions.
• Automation Studio: Automate customer journeys with workflows that adapt dynamically to guest needs, from check-in to check-out, offering a personalized and seamless experience.
• AI Chatbot: Provide 24/7 support with our intelligent chatbot that instantly answers customer queries across various channels, enhancing service and reducing workload.
• AI Review Response Generator: Automatically create professional, tailored responses to customer reviews, ensuring quick and effective reputation management.
• AI Virtual Concierge: Offer personalized recommendations and information to guests with our virtual concierge, available anytime to enhance their stay and boost customer loyalty.
• AI Assistants: Empower your team with AI-driven support for drafting responses, real-time translations, and optimizing message composition, increasing efficiency and consistency.
• PMS Integration: Seamlessly connect with leading Property Management Systems (PMS) like Apaleo, Oracle, Guestline, Protel, Mews, and more to access guest data in real-time and deliver dynamic, personalized communication.
chatlyn is fully GDPR compliant and offers a powerful, flexible solution for businesses looking to elevate their customer interactions, streamline operations, and drive revenue growth. With our cutting-edge AI technology, chatlyn makes digital transformation accessible and effective for the entire hospitality industry.
